Support & NOC
Our Support Commitment
Building the IT Infrastructure based on the requirements is an important step for any business, be it a startup or an Enterprise. However, once the infrastructure is built, it is also necessary to maintain the Infrastructure. Organizations find this to be the most difficult part. We at TIS, have always been sensitive to this requirement. Therefore, from the start, we have always emphasized on our support infrastructure to either completely take up the maintenance or to assist the internal team of IT professionals. Over the years, due to the requirement to handle critical applications, we have developed a strong support team working round the clock. We now have a full-fledged NOC, which provides all support and monitoring services in all areas of our expertise including VMWare, cloud, network, database, High Performance Computing, Hadoop, to name a few. Since, we are also into implementation, our NOC support team is also backed up by a very strong backend team that can deal with very complex issues that may arise during operations. Our consulting team also provides key inputs in the areas of upgrade and migration, thus ensuring that the client gets a well rounded support, instead of just simple monitoring and support.
For those organization, which require physical presence for support we also provide Residential Engineers, who again are supported by an entire backend team of NOC Engineers and our implementation and consulting teams.
We constantly achieve our SLA commitments, which is why our customers keep faith in us and renew our contracts.
